01
Terms of use
LuggEasy AI provides planning estimates, live carrier prices, secure payment, label creation, review support, and shipping coordination. A planning estimate is not a chargeable carrier quote. A live price is based on the shipment details entered by the customer. Final carrier charges may change if the carrier measures a different weight or size, corrects an address, applies destination or remote-area fees, or assesses customs-related charges.
Customers are responsible for providing accurate shipment details. Incorrect weight, dimensions, addresses, contents, or declared value may change the final quote or make a shipment ineligible.
For international shipments, duties, taxes, customs fees, and destination charges are separate unless the selected price explicitly states that they are included.
02
Privacy
We collect contact information, pickup and delivery addresses, package details, photos when uploaded, payment status, tracking information, and support notes so we can review and manage shipment requests.
Payment cards are handled through Stripe-hosted payment flows. LuggEasy should not collect or store raw card numbers, CVC codes, or full payment card data.
03
Prohibited and restricted items
Do not ship prohibited or dangerous items, including hazardous materials, explosives, firearms, controlled substances, cash, high-value negotiables, perishables, live animals, illegal goods, or any item banned by the selected carrier or destination country.
International shipments may require customs review, item descriptions, declared values, and additional restrictions. LuggEasy may refuse or cancel any shipment that appears unsafe, restricted, incomplete, or non-compliant.
04
Declared value and protection
Declared value is not the same as full insurance. Carrier liability and claim rules are limited and may depend on carrier terms, packing quality, proof of value, photos, and claim deadlines.
LuggEasy may recommend photos, packing changes, declared-value review, or human confirmation before payment when a shipment appears fragile, oversized, high-value, or unusual.
05
Refunds and cancellations
If no payment has been collected, a quote request can usually be closed without charge. After payment or label creation, refund and cancellation options depend on carrier rules, pickup status, label use, service work already performed, and any supplier fees.
Address changes, weight adjustments, remote-area charges, oversize charges, and other carrier adjustments may require a revised quote or additional customer approval.
06
Shipping review disclaimer
Automated checks support eligible shipments, while human review is used when shipment details require it. AI guidance may flag risks or suggest next steps, but it does not replace carrier, customs, or destination-country decisions.
Estimated delivery timing is not guaranteed unless specifically confirmed by the carrier and service terms. Weather, customs, address issues, pickup timing, carrier exceptions, and other events may affect delivery.
